Privacy Policy

Last updated: August 2, 2026

Alkhal Delivery ("we", "us", "our") operates the Alkhal Delivery mobile applications and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer, Driver, and Vendor apps.

1. Information We Collect

• Account information: name, email address, phone number, password, and profile photo.
• Location data: real-time GPS location, used to show nearby vendors, calculate delivery routes, and track order/ride progress.
• Order and payment information: order history, delivery addresses, and payment details processed by our payment providers. We do not store full card numbers on our servers.
• Device information: device model, operating system, unique device identifiers, and push notification tokens.
• Communications: messages, support tickets, and reviews you submit through the app.

2. How We Use Your Information

• To create and manage your account.
• To process and deliver orders, and connect you with drivers and vendors.
• To send order updates, promotional offers, and push notifications (you can opt out of marketing messages at any time).
• To process payments and prevent fraud.
• To provide customer support and respond to inquiries.
• To improve and personalize the Service.

3. Sharing of Information

We share information only as needed to operate the Service:

• With drivers and vendors, to fulfill your orders.
• With payment processors, to complete transactions.
• With mapping and analytics providers (e.g. Google Maps, Firebase), to enable core app features.
• With law enforcement or regulators, when required by law.

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

You may access, update, or correct your account information at any time from within the app. You may also request deletion of your account and associated data — see our Account Deletion page for instructions.

6. Data Security

We use industry-standard measures, including encryption in transit, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised.

9. Contact Us

If you have questions about this Privacy Policy, contact us at support@alkhal-delivery.com.